Shipping policy

Shipping Policy - Maui Cocktail Kits

Shipping Areas

We ship our premium Maui Cocktail kits worldwide from beautiful Maui, Hawaii. Our lightweight pouches are carefully packaged to arrive fresh at your destination.

Processing Time

  • Standard Orders: 1-2 business days
  • Large Orders (30+ kits): 2-4 business days

Orders placed after 2:00 PM HST (Hawaii Standard Time) will be processed the next business day.

Shipping Methods & Timeframes

Domestic Shipping (United States)

  • USPS First-Class Mail: 3-5 business days
  • USPS Priority Mail: 2-3 business days
  • USPS Priority Express: 1-2 business days

International Shipping

  • USPS First-Class International: 7-21 business days
  • USPS Priority Mail International: 6-10 business days
  • USPS Priority Express International: 3-5 business days

Note: International delivery times may vary due to customs processing and local postal services.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination address
  • Package weight and dimensions
  • Selected shipping method

Free Shipping: Available on domestic orders over $50 (standard shipping only).

Package Details

  • Each cocktail kit weighs approximately 2 oz
  • Packaged in moisture-resistant, food-safe materials
  • Compact packaging to minimize shipping costs
  • All packages include tracking information

International Shipping Information

Customs & Duties

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country
  • Packages are marked as "Food Products - Dried Fruit & Sugar"
  • We provide accurate customs declarations for all international shipments

Restricted Countries

Due to import regulations on food products, we cannot ship to certain countries. Restricted destinations will be identified during checkout.

Documentation

International orders may require additional processing time for customs documentation.

Order Tracking

  • Tracking information is provided via email within 24 hours of shipment
  • Track your package using the provided tracking number on the carrier's website
  • For questions about tracking, contact us with your order number

Delivery Issues

Lost or Damaged Packages

  • Contact us within 7 days of expected delivery date for lost packages
  • Report damaged packages within 48 hours of delivery
  • We will replace or refund qualifying lost/damaged orders

Incorrect Addresses

  • We are not responsible for packages sent to incorrect addresses provided by the customer
  • Address changes must be requested within 2 hours of order placement

Failed Delivery Attempts

  • Packages returned due to failed delivery attempts may incur re-shipping fees
  • Contact us immediately if you miss a delivery

Special Considerations

Weather Delays

Extreme weather conditions may cause shipping delays. We will notify customers of significant delays when possible.

Holiday Shipping

During peak holiday seasons, please allow additional processing and shipping time. Specific holiday cutoff dates will be posted on our website.

Perishability

While our dried fruit and sugar blends have a long shelf life, we recommend consuming within 8 months of purchase for optimal flavor.

Contact Information

For shipping questions or concerns:

  • Email: order@mauicocktailkits.com
  • Phone:1-808-381-7693
  • Business Hours: Monday-Friday, 9:00 AM - 4:00 PM HST

This shipping policy is effective as of June 2025 and may be updated periodically. Customers will be notified of significant changes.